Privacy Policy

1. Introduction

van Gelder, Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.vangelder-inc.com (the “Site”), or use our services.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information about you in several ways.

Personal Information

When you voluntarily submit a form through our Site, including contact forms, quote requests, sample requests, consultation scheduling forms, or project inquiries, we may collect information such as:

• Full name
• Email address
• Phone number
• Company name and job title
• Mailing or shipping address
• Project details, including project type, size, timeline, and budget
• Any other information you choose to provide

Automatically Collected Information

When you access the Site, we may automatically collect certain device and usage information, including:

• IP address
• Browser type
• Operating system
• Device type
• Pages visited
• Time spent on individual pages
• Referring website or source
• General interaction and navigation data

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and fulfill requests
• Process sample, product information, and quote requests
• Schedule consultations, meetings, or service calls
• Communicate with you about projects, products, services, or account-related matters
• Send relevant product information and marketing communications, where permitted or with your consent
• Improve, maintain, and optimize our Site, products, and services
• Analyze website traffic and user behavior
• Protect against fraudulent, unauthorized, or unlawful activity
• Comply with applicable legal and regulatory obligations

4. How We Share Your Information

van Gelder, Inc. does not sell, trade, or rent your personal information to third parties.

We may share information with trusted vendors, contractors, and service providers that assist us with operating our website, conducting our business, processing requests, communicating with customers, or providing services. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality and security.

We may also disclose information when required by law, legal process, or government request, or when we believe disclosure is necessary to:

• Protect the rights, property, or safety of van Gelder, Inc.
• Protect our customers, employees, or other individuals
• Investigate suspected fraud or unlawful activity
• Enforce our agreements, policies, or terms

5. Cookies and Tracking Technologies

We may use cookies, web beacons, analytics tools, and similar technologies to enhance your experience on the Site.

Cookies are small data files stored on your device that may help us:

• Remember your preferences
• Understand how visitors use the Site
• Measure website performance
• Improve navigation and functionality
• Deliver relevant communications or content

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some Site features.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmission over the Internet and no method of electronic storage is completely secure. Although we work to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes for which the information was collected
• Provide requested products or services
• Maintain appropriate business and transaction records
• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes
• Enforce our agreements and policies

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our data-retention practices.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we maintain about you
• Receive a copy of certain personal information
• Request that inaccurate or incomplete information be corrected
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Request information about how your personal information is collected, used, or shared

These rights may be subject to certain legal limitations or exceptions.

To submit a privacy-related request, please contact us at sales@vangelder-inc.com. We may need to verify your identity before completing your request.

You may opt out of marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly. You may still receive non-promotional communications related to active requests, transactions, projects, or business relationships.

9. Third-Party Links

Our Site may contain links to websites or services operated by third parties.

van Gelder, Inc. is not responsible for the privacy, security, content, or data-handling practices of third-party websites. We encourage you to review the privacy policies of any external website before providing personal information.

10. Children's Privacy

Our Site is intended for business and commercial audiences and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal obligations.

Changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after an updated Privacy Policy is posted indicates your acknowledgment of the revised policy.

12. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: